ThermaWrap Contact Information Policy

 

How to Reach Us

All customer inquiries are handled by email.

Email: thethermawrap@outlook.com

Response Time

We reply within 1 to 3 business days, Monday through Friday, excluding holidays.

What to Include

Please include your full name, your order number, and a short description of your question. If you're reporting a damaged item, attach a photo.

Your Information

We use your contact details only to process your order, send tracking updates, and answer your inquiries. We do not sell your personal information.

Official Communications

ThermaWrap only contacts customers from the email address above. Please do not send payment details or passwords by email.

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