Shipping policy
ThermaWrap Shipping Policy
ThermaWrap. We want your order to arrive safely and on time, so this page explains how shipping works from checkout to your front door.
Shipping Overview
Every ThermaWrap order goes through two stages: processing, then delivery. Your total wait is the sum of both, so please review the timeline below before ordering.
Shipping Costs
Shipping is free on every order. There are no minimum purchase requirements and no hidden fees at checkout.
Order Processing
Orders ship 10 to 20 days after purchase. During this time, we prepare your ThermaWrap, inspect it, and pack it for shipment.
Delivery Time
After your order ships, delivery to your home takes an additional 10 to 15 days.
Estimated Timeline
Stage Estimated Time
Processing
10 to 20 days
Delivery
10 to 15 days
Total
20 to 35 days from purchase
Order Tracking
When your order ships, we'll email you a confirmation with a tracking number. Tracking may take a few days to show updates after the label is created. Please check your spam folder if you don't see our email.
Shipping Address
Please double-check your shipping address at checkout. We are not able to guarantee address changes once an order has shipped. Packages returned to us because of an incorrect or incomplete address may require additional shipping fees to send again.
Order Changes and Cancellations
If you need to update your order or address, contact us as soon as possible. Changes can only be made before your order ships.
Shipping Delays
Weather, holidays, customs processing, and carrier issues can occasionally extend delivery times beyond our estimates. If your order hasn't arrived within the 20 to 35 day window, please contact us and we'll look into it right away.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, email us with your order number and, if applicable, photos of the damage. We'll work with you to resolve it quickly.
Contact Us
Questions about your order? We're here to help.
Email: mail to: thethermawrap@outlook.com